Can I make a return to you?
1.1 Please click here to fill up the Return Claim Form and notify us within 7 days of receiving your order if you would like to return an item. The item must be returned to use in the condition as supplied to you so please repack it with care using all of the original packaging or a suitable alternative. As the Goods are your responsibility until they reach us please ensure you package your return to prevent any damage to the items or boxes. This does not affect your statutory rights.
1.2 You will be given the option to have the item replaced (if available) or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon our receipt of the returned Goods. Items must be returned in their original condition with all packaging and documentation. You are responsible for the return package and all associated posting costs unless you received such items damaged. The items need to be received back to us within 28 days of receipt of the package by you. We do advise that you obtain a tracking number of posting from the courier company in case the parcel (for whatever reason) fails to reach us.
1.3 Shipping fee will not be refunded.
1.4 3.5% of total purchase amount (MolPay users only) will not be refunded.
1.5 We will use all reasonable efforts to issue a refund within 10 working days but, in any event, no later than 30 calendar days after receipt of the returned Goods. We regret that additional costs such as shipping cost and gift-wrapping cannot be refunded.
1.6 Please note that refunds on items bought as gifts can only be issued to the original purchaser. If you decide to exchange an item then unfortunately we cannot stop the original purchaser from knowing.
1.7 Refund or exchange is only allowed with an official Autobotic receipt.
1.8 International buyer must be fully aware of their country custom & duty policies. We do not held any responsibilities for delays cause by customs and local postal service. Import duties, taxes, VAT, shipping charges and other misc. charges are not included in the selling price.
Can I cancel my order?
2.1 You can cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day they are received. Please email email@example.com with your address and order reference number.
2.2. You also can withdraw from the order at any time after it has been dispatched but you must notify us within 7 working days of receipt of the items. Please email firstname.lastname@example.org with your address and order reference number.
2.3 Items must be returned in their original condition with all packaging and documentation. The items need to be received back to us within 28 days of receipt of the package by you. We do advise that you obtain a posting with tracking number in case (for whatever reason) the parcel fails to reach us.
2.4 We will use all reasonable efforts to issue a refund within 10 working days but, in any event, no later than 30 calendar days after receipt of the returned Goods. Please note that you are responsible for the return package and for all postage costs and we regret that additional costs such as express delivery and gift-wrapping cannot be refunded.
We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the Goods in the event that the Goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the Goods have not been returned with its original packaging. This does not affect your statutory rights.