To order your purchase :-
Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you'll need to choose your payment method then click “next” button.
You need to reconfirm your billing details and agree on the terms and condition by checking the box.
Click “Confirm Order” to complete the order.
We accept PayPal, PayPal credit card, MOLPay and Internet/ ATM bank transfer. Please refer to Payment Method for more information.
Log-in your account → Click on “Account Maintenance” → Edit your account information and shipping address.
Go to "My Account", click on “Forgotten Password” and fill your email that used to register the account in the box.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Yes, only if the order status is still on "Pending". Please send an email to our customers support team email@example.com with the message title “Request to Cancel Order” in order to inform us about the cancellation order. Orders that are in status of "Shipping" or "Shipped" will not be cancelled but you can ship the item back and request for a refund (terms & conditions apply).
Yes, please refer to Return & Refund Policy.
It depends on the courier company chosen and our processing cut off time. You can click here for our domestic shipping details.
You can refer to our domestic shipping details here and international shipping details here. We are unable to garantee the actual delivery date as we have no control on our courier delivery schedule. However, we monitor closely to all of our courier companies performance and choose the best we can.
Yes, you can. In order to have a faster purchase experience, you can place an order first from our website at www.autobotic.com.my and choose to "Pay in Store" and "Self-collect in store". In order to serve you better, please provice us your Order ID (a number generalted after you click the "Checkout" button) before visiting us.
We allow customers to reserve their order for a maximum 24 hours. Order will be automtically cancelled by system after 24 hours.
We recommend buyers to place order first from our official website www.autobotic.com.my to reserve the items and ensure that it is available when they arrive.
Every product has its own SKU/Product Code and it can be found in the product page. Please refer an example below.
No. You can send your enquiry to our sales team at firstname.lastname@example.org to get a quotation. We can place order from our official website www.autobotic.com.my and other Malaysia E-commerce marketplaces as shown below.
No, reward points is for products with no discount.
No. Refund or exchange is only allowed with an official Autobotic Sdn Bhd receipt. Please refer to our Return & Refund Policy.
Please go to Affiliate Program Terms & Conditions or click here.