FAQ

Q1. How do I purchase my order on your website www.autobotic.com.my?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. You need to reconfirm your billing details and agree on the terms and condition by checking the box.
  8. Click “Confirm Order” to complete the order.

 

Q2. What are the payment methods available?

We accept PayPal, PayPal credit card, MOLPay and Internet/ATM bank transfer. Please refer to this link Payment Methods for more information.

 

Q3. How do I change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and shipping address.

 

Q4. I forgot my password for my account. How do I reset it?

  1. Go to "My Account", click on “Forgotten Password” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q5. Can I cancel an existing order that have been made?

Yes, only if the order status is still on "Pending". Please send an email to our customers support team sales@autobotic.com.my with the message title “Request to Cancel Order” in order to inform us about the cancellation order. Orders that are in status of "Shipping" or "Shipped" will not be cancelled but you can ship the item back and request for a refund (terms & conditions apply).

 

Q6. Can I get a refund or exchange item? How?

Yes, please refer our Return & Refund Policy.

 

Q7. What is the product's transaction currency?
All products transaction currency will be done in RM by default but you can change it to other available currencies as well.

 

Q8. How long does it take to ship out orders from your store to the post office? 

1 working day. We ship out orders to one of our courier companies on the same day if payment made by 1pm (GMT+8). Order will be shipped on the next working day (not including Saturday & Sunday) if payment made after 1pm (GMT+8).

 

Q9. How long does the post office/delivery companies take to deliver my order? Can you give me an exact date?

Delivery companies usually take about 2-3 working days shipping to Peninsular Malaysia and 3-5 working days to Sabah & Sarawak. International shipping please refer to this link International ShippingWe can't garantee the actual delivery date as we have no control on our courier companies delivery schedule. However, we monitor closely to all of our courier companies performance and choose the best we can. 

For more information about shipping, please go to our "Domestic Shipping" and "International Shipping" pages.

 

Q10. Can I walk-in to make a purchase?

Yes, you can walk-in and make a purchase but please reserve the item first from our website. Payment are not required for reservation, you can make the payment in cash at our store. In order to serve you better, please get your Order ID handy (a number that will be given after "Checkout") before visiting us.

 

Q11. How long can I reserve an item from your website?

We allow buyers to reserve items for maximum 48 hours. Reservation will be cancelled after 24 hours and the items will be available for other buyers.

 

Q12. Do I need to place an order first before Self-Colect at your store?

We recommend buyers to place an order first from our website to ensure that the item is always available when they arrive.

 

Q13. Where can I find the SKU/Product Code?

Every product has its own SKU/Product Code and it can be found next to the product image. Please refer example below.

 

Q14. Can I place an order via SMS, What's App or Facebook?

No. We only accept orders from our official website www.autobotic.com.my and our virtual stores as shown below.

 

Q15. Do I earn reward points for products with discounted price?

No reward points will be given to products with discounted price.

 

Q16. The shipping company arrived at my place while I was away. What should I do?

The shipping company will leave a notification letter in your letter box. You can call them and request for second delivery or you can collect it yourself at a given address.

 

Q17. What should I do if I missed the second delivery?

We are using Poslaju and Skynet for domestic shipping and EMS for international shipping at the moment. International buyers please refer to our "International Shipping" page.

Important Note: Poslaju only keeps unsuccessful delivered parcels for maximum 14 days. Please collect your parcel at Poslaju centre within the time frame. Your parcels will be returned to the senders after 14 days. Shipping cost will be charged again for resending your parcel.

 

Q18. Can I still get a refund if I lost my receipt?

No. Refund or exchange is only allowed with an official Autobotic Sdn Bhd receipt. Please refer to our Return & Refund Policy.

 

Q19. Affiliate Program Terms & Conditions

Please go to Affiliate Program Terms & Conditions or click here.