Q1. How do I place order on your website www.autobotic.com.my?
To place your order :-
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Click “Add to cart” button on the products you wish to purchase.
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Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
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You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
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You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
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From here, you need to select your shipping methods and click “next” button.
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Next you'll need to choose your payment method then click “next” button.
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You need to reconfirm your billing details and agree on the terms and condition by checking the box.
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Click “Confirm Order” to complete the order.
Q2. What are the payment methods available?
We accept Online Banking, Debit / Credit card, Paypal and eWallet. Please refer to Payment Method for more information.
Q3. How do I change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and shipping address.
Q4. I forgot my password for my account. How do I reset it?
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Go to "My Account", click on “Forgotten Password” and fill your email that used to register the account in the box.
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Click Submit.
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A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q5. Can I cancel an existing order that has been placed?
Yes, only if the order status is still on "Pending". Please send an email to our customer support team sales@autobotic.com.my with the message title “Request to Cancel Order” in order to inform us about the cancellation order. Orders that are in status of "Shipping" or "Shipped" will not be cancelled but you can ship the item back and request for a refund (terms & conditions apply).
Q6. Can I get a refund or exchange item? How?
Yes, please refer to Return & Refund Policy.
Q7. What is the product's transaction currency?
All products transaction currency will be done in RM by default but you can change it to other available currencies as well.
Q8. How long does it take to ship out from your store/warehouse to the post office?
It depends on the courier company chosen and our processing cut-off time. You can click here for our domestic shipping details.
Q9. How long does the delivery company take to deliver my order? Can you give me an exact date?
You can refer to our domestic shipping details here and international shipping details here. We are unable to garantee the actual delivery date as we have no control on our courier delivery schedule. However, we monitor closely to all of our courier companies performance and choose the best we can.
For more information about shipping, please go to our "Domestic Shipping" and "International Shipping" pages.
Q10. Can I walk-in to make a purchase?
Yes, you can. You can directly come to our retail to purchase
Q11. How long can I reserve my order from your website?
We allow customers to reserve their order for a maximum 24 hours. Order will be automatically cancelled by system after 24 hours.
Q12. Do I need to place an order first before Self-Collect at your store?
All orders from website, cannot be Self-Collect. Self-Collect only can make if you purcase at our Retail Store
Q13. Where can I find the SKU/Product Code from your website?
Every product has its own SKU/Product Code and it can be found in the product page. Please refer an example below.
Q14. Can I place an order via SMS, Whatsapp or Facebook?
No. You can send your enquiry to our sales team at quotation@autobotic.com.my to get a quotation. We can place order from our official website www.autobotic.com.my and other Malaysia E-commerce marketplaces as shown below.
Q15. The shipping company arrived at my place while I was away. What should I do?
You can refer to our domestic shipping details here and international shipping details here.
Q16. What should I do if I missed the second delivery?
You can refer to our domestic shipping details here and international shipping details here.
Q17. Can I still get a refund if I lost my receipt?
No. Refund or exchange is only allowed with an official Autobotic Sdn Bhd receipt. Please refer to our Return & Refund Policy.
Q18. Affiliate Program Terms & Conditions
Please go to Affiliate Program Terms & Conditions or click here.
Q19. How do I check all available coupon codes?
Logon to your account with your registered email and password here. Go to My Account and click on "View My Coupon" (refer image below) to view all of your available and used coupon codes.
